To identify the root cause of these issues, the app runs checks such as: Checks licenses, Verify users' credentials and that Office 365 servers are reachable, Checks for updates to Outlook clients, Checks authentication, Network checks, Protocol checks ![]() ![]() The app diagnoses common Outlook issues like account setup, connectivity issues, password issues, or Outlook stops responding or crashes. Microsoft Support and Recovery Assistant is a new tool that helps users troubleshoot and fix issues with various Office 365 apps and services. ![]() Microsoft Support and Recovery Assistant for Office 365
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